Last updated: October 15, 2024

Dreamcount ('us', 'we', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our services ('Services'). It applies to all information collected through our website and software platform.

1. Information We Collect

We collect information in order to provide and improve our Services:

  • Information You Provide: This includes your account information (name, email, password), billing information (processed by our secure payment providers), and the data you enter into the platform (invoices, customers, inventory data), hereinafter 'Your Content'.
  • Usage and Technical Information: We automatically collect information about how you interact with our Services, such as the features you use, your IP address, browser type, and device data. We use cookies and similar technologies for this.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services.
  • Process transactions and send you related notifications.
  • Provide you with customer support.
  • Communicate with you about products, services, offers, and updates.
  • Monitor and analyze trends to improve user experience and develop new features, including AI-powered ones.
  • Protect the security and integrity of our Services.

3. Data Usage for AI Features

To provide our AI features (like predictions, chatbots, or report analysis), we may process 'Your Content.' When we use third-party APIs (such as OpenAI or Google Gemini), we only send the data necessary to perform a specific task. We do not allow these third parties to use 'Your Content' to train their own AI models. Your business content is used exclusively to generate results for your account.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

  • With Service Providers: We share information with third parties that help us operate, such as payment providers, cloud hosting services, and analytics platforms. These providers are contractually obligated to protect your information.
  • For Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security and Protection

We implement industry-leading technical and organizational security measures to protect your information. This includes data encryption in transit and at rest (AES-256), regular backups, firewalls, and strict access controls. We use secure data centers that comply with the highest industry standards.

6. Data Retention

We retain your personal information as long as your account is active or as needed to provide you with the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, your data will be deleted in accordance with our internal policies and applicable law.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict its processing. To exercise these rights, please contact us at the email address provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page. You are advised to review this Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@dreamcount.com.